Get a clear view of your online business

Cii is a monthly site review service that combines our analytical tools to improve the usability and accessibility of your interface. At the end of each month we present you with a short, meaningful report with actionable changes and solutions.

We have one of the most comprehensive usability analytics tool in the market. By applying our Customer Insight Intelligence (Cii) methodology to your site we can deliver you an unparalleled visibility of your customers online activities.

How Cii works

You will have our dedicated team of usability experts working to improve your site every month. We monitor user behaviour, statistics and competitors, by employing all or some of the tools below to provide you with actionable changes.

Review - Our experienced usability consultants will conduct a monthly expert analysis and holistic review to reveal how you are performing against industry standards and your competitors.

Live track® - Discover how your users navigate between pages and what actions they are actually performing with our live, remote tracking tool.

Survey - Gather both quantitative and qualitative feedback from a large sample of existing customers.

Analyse  - Using website and campaign analytics, we will help you to learn more about where your visitors come from and how they interact with your site.

Our Service

You will receive:

A monthly recommendation-led report of our findings telling you how your site is currently performing and how it can be improved, both in the short time and long term;

A face-to-face presentation and workshop session where we will deliver the key results and discuss the proposed solutions;

A consultant on hand to advise you on any usability and accessibility issues.

Find out more 

Read the full detail on each of the tools or contact Laura on 0207 228 0008 today to find out how turn browsers to buyers or request a demo and example pack